Good assessment candidate
An isolated failure, a documented matching component and sound structure—especially on durable equipment or several similar units.
FAQ / PURCHASE QUESTIONS
Useful answers before a service call.
Compatibility is a decision, not a disclaimer.
Is my chair worth repairing?+
Often when it is a quality chair, the frame is sound and a compatible field-replaceable component is available. We compare the likely repair with replacement value before scheduling.
Why does my office chair keep sinking?+
A failed gas cylinder is a common cause, but the symptom must be checked against the mechanism and chair configuration.
Can a gas cylinder be replaced?+
Yes, when a complete compatible rated cylinder and safe replacement procedure are available. We never drill, puncture, open or modify a cylinder.
Do you repair Herman Miller, Steelcase or Haworth?+
We review selected models. Brand alone does not confirm support, and PosteCare does not claim manufacturer authorization or affiliation.
Can you repair several chairs in one visit?+
Yes. A planned fleet repair day is the primary commercial offer: inventory, compatibility review, parts planning, onsite work and an exception record.
Do you repair standing desks?+
Only selected systems and bounded work: manufacturer reset procedures, mechanical alignment and approved matching complete-module swaps. Not every desk is supportable.
Do you bring the part?+
When compatibility and supply are confirmed, the goal is to plan the part before dispatch. Unknowns may require further documentation.
How do I find my model number?+
Photograph labels under the chair seat, on the mechanism, beneath the desk top, on the frame, controller or power module.
What if the part is unavailable?+
We say so. A parts-unavailable result is better than an avoidable visit or an improvised repair.
DECISION / POSTECARE FRAMEWORK
01 — SCREEN
Is this a sensible repair candidate?
This check weighs the failure, parts evidence, equipment class and dispatch economics. It is a screening tool—not a diagnosis, compatibility approval or quote.
Describe the decision
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Compatibility review required
The symptom may be repairable, but the model, dimensions, connector or component revision still has to be identified.
Replacement may be more rational
Structural damage, unavailable proprietary parts, several unrelated failures or low replacement value can outweigh a mobile repair.
03 — EVIDENCE PACK
Five useful photos beat one close-up.
These views help identify the product, failure class and likely compatibility before a mobile visit.
- 01Full product
Show the whole chair or desk and its general condition.
- 02Manufacturer label
Photograph the brand, model and revision information without cropping it.
- 03Failed area
Include the component and the surrounding connections—not only the damage.
- 04Connection detail
For chairs: underside, stem or socket. For desks: handset, control box, plugs and frame.
- 05Symptom context
Show uneven height, wobble, an error display or the resting position when useful.
04 — WHAT HAPPENS NEXT
- 01Photos and symptoms received
- 02Failure class identified
- 03Compatibility and supply checked
- 04Scope and quote confirmed
- 05Mobile service and function check